This privacy policy explains how Agent Kaal (“we”, “us”, “our”) handles personal information when you visit this website, send an enquiry, or become a client of our website design and management service.
We run a small UK service building and managing websites for small businesses. We keep data handling simple and limited to what we need to reply to you and deliver the work.
Who is responsible
Agent Kaal is the data controller for personal information collected through this marketing website and our enquiry form.
If you become a client, we may also process personal data on your behalf when we host or manage your business website (for example, messages sent through your contact form). In that case, you remain the controller for your customers’ data, and we act as a processor under your instructions.
What we collect
When you submit the enquiry form on this site, we collect:
- Your name
- Business name
- Email address
- Phone number, if you choose to provide one
- The type of website you say you need
- Anything you write in the message field
We may also receive technical information that is normally collected when a website is visited — for example your browser type, device type, and approximate location derived from your IP address — through our hosting provider’s server logs. We do not run advertising trackers or third-party marketing pixels on this site.
Why we use it
We use enquiry information to:
- Reply to your message and discuss whether our service is a fit
- Prepare a quote or scope of work if you ask for one
- Keep a record of conversations related to a potential or active project
- Provide the website build, hosting and managed support you have ordered
Server logs may be used to keep the site secure, diagnose faults, and understand basic traffic levels.
Legal basis
Under UK GDPR, we rely on:
- Legitimate interests — to respond to business enquiries and operate this website securely
- Contract — to deliver services once you become a client
- Legal obligation — where we must keep records for tax, accounting or other legal requirements
Who we share it with
We do not sell your personal information. We only share it where needed to run the service, for example:
- Our form or email provider, so enquiries can be delivered to us
- Our hosting and infrastructure providers for this site and client websites
- Payment or invoicing tools if you become a paying client
- Professional advisers or authorities if the law requires it
Where a provider processes data for us, we expect them to do so under appropriate contractual terms.
How long we keep it
Enquiry messages that do not become projects are kept only as long as useful for follow-up, then deleted or anonymised — typically within 12 months unless you ask us to remove them sooner.
Client records (contracts, invoices, project correspondence) are kept for as long as needed to deliver the service and meet accounting or legal requirements, then removed or archived securely.
Cookies
This site uses only cookies or similar storage that are necessary for the site to work — for example to remember essential preferences or keep form submissions reliable. We do not use non-essential analytics or advertising cookies on this marketing site.
If that changes, we will update this policy and, where required, ask for consent.
Client websites we manage
If we host or manage a website for your business, that site may collect personal data from your customers (for example through a contact form or booking system). You decide what is collected and why. We process that data only to provide hosting, security, backups and agreed support, and we follow your reasonable instructions.
You should have your own privacy notice on your website that explains this to your visitors.
Your rights
If you are in the UK (or otherwise protected by UK data protection law), you can ask to:
- Access the personal information we hold about you
- Correct inaccurate information
- Ask us to delete information, where that is allowed
- Restrict or object to certain processing
- Receive a copy of information you provided to us, in a portable format, where applicable
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: ico.org.uk.
Security
We take sensible technical and organisational steps to protect personal information — including HTTPS on this site, restricted access to enquiry and client records, and reputable hosting providers. No method of transmission or storage is completely secure, but we work to keep risk low.
Children
Our services are aimed at businesses. We do not knowingly collect personal information from children.
Changes to this policy
We may update this page from time to time. The “Last updated” date at the top shows when it was most recently revised. Continued use of the site after a change means the revised policy applies to new activity from that date.
Contact
Questions about privacy, or requests to exercise your rights, can be sent through the enquiry form on our contact section. Please mark the message as a privacy request so we can prioritise it.